Companies need to acquire “Digital workforce” under the new normality
Looking back at 2020, the epidemic affected the operations of global companies. In the firefighting mode, the pace of enterprises is more rapid than ever, and business process automation has become a trend. Enterprises should utilize digital labor (RPA/Digital Workforce) to enhance their competitiveness.
When humans and digital workers work together,
3 major challenges of enterprise under the new normality can be solved
(1) Employees can focus on interacting with customers.
Under the new normality, due to reduction of face-to-face contact with customers, enterprises need to enhance the interaction with customers to maintain good relationships.
After enterprises utilize RPA technology, the can transfer low-value-added and repetitive tasks, such as data input or data search, to the digital labor force. Employees can then focus on communicating with high-value-added customers and build closer relationships with each other.
(2) Identify opportunities instead of eliminating errors.
After the epidemic, enterprise need to improve the operational efficiency to maintain competitiveness. The error tolerance is lower than before, so the data accuracy become more important. However, as the pace of the company has become more rapid, employees are more likely to make mistakes than ever.
Using RPA technology can reduce incorrect data entry, and employees can focus on identifying opportunities instead of spending time on debugging.
(3) Focus on decision-making work instead of operating 24/7.
Employees can spend more working time on making good decisions, while the work needs of the 24x7x365 mode (365 days a year) are handed over to the digital workforce (Digital Workforce / RPA) to achieve an ideal operating model with high efficiency and low cost.
3 Advantages of WCL Solution’s Digital Workforce Solution
